Vol. 2

Retail Roundup

The Cisco Store’s Merchandise and Tech Digest

What’s trending?

The Cisco Store has everything you need, from your ​everyday staples to limited-edition fan favorites.

Need your next Friday casual outfit?

The Cisco Store

Style Guide

Fresh picks, made just for you.

The games are on.

Your style should be, too.

Introducing the Summer in Paris Collection. ​Now available in the Cisco Store.

The Cisco Store Tech Lab

The Tech Lab is an operational retail environment ​powered by Cisco and Cisco Partner technology.

Note: the SharePoint is only accessible with a Cisco ID.

External customers, please reach out to bdomine@cisco.com.

9,780

store visitors

512

tour participants

The Cisco Store set up an 8,000 square ​foot booth for the 20,000 attendees at ​Cisco Live in Las Vegas. The Cisco Store ​Tech Lab held 26 sessions in which ​attendees were walked through the entire ​Cisco + partner technology stack.

Experience Cisco Live

The Patching Station

Attendees stepped into the Patching Station, where they ​transformed their merchandise with personal flair. By scanning a ​QR code, attendees could initiate a conversation via text message ​to choose their Cisco merchandise and indicate exactly which ​patch(es) they wanted and their placement.

As our team got to work, customers received timely updates via ​Webex Connect, keeping them informed until their unique items ​were ready for collection. It was customization made simple, ​interactive, and delightfully engaging.

Ch​atbot

Webex Connect is an enterprise-grade Communications ​Platform as a Service (CPaaS) used by the Cisco Store to ​improve operational efficiency without compromising on the ​customer experience. The highly-responsive Webex Connect ​chatbot is used to easily answer customer questions and ​transfer conversations to live agents when needed without ​sacrificing context.